Privacy Policy
Introduction
General Information
This privacy policy describes how Day At The Track collect and use information collected through the Day At The Track website ("Site"). Your information will only be used as described in this Privacy Policy, however, Day At The Track may modify these policies from time to time. The collection of personally identifying information is required to provide you with industry leading features while reducing the risk of fraud.
General Collection
As part of the normal operation of our services we collect and, in some cases, may disclose information about you. Please read this policy carefully to enable you to make an informed decision, and retain a copy for your records if you open an account.
Assent
Day At The Track collects information from you, other Site visitors and other customers at several different points on the Site. By creating an account or continuing to use this Site, you expressly consent to this Privacy Policy and the Terms of Use, including, without limitation, your consent to use and disclose your personally identifiable information in the manner described in this Privacy Policy. If you object to your information being transferred internationally or used in this way, you should not register or otherwise use this Site. This Privacy Policy is incorporated into and subject to the Terms of Use. Any terms used but not defined herein shall have the same meaning as those contained in the Terms of Use.
Other Sites
This Site may contain links to certain other third party websites. These sites are governed by their own privacy practices and we are not responsible for such privacy practices. This Privacy Policy applies solely to the use and disclosure of personally identifiable information collected by Day At The Track and not any third party site.
Contact Information
We welcome your comments regarding this Privacy Policy. If you believe we have not adhered to this Policy or if you have any other questions regarding this Policy, please contact Day At The Track at customerservice@dayatthetrack.com
Types of Information Collected
Establishing An Account
In order to place any wagers on our online games, you must be registered with Day At The Track and open and maintain an account with Day At The Track. During registration you are required to provide us with certain contact information (including your name, e-mail address, home address and telephone number) and other personal information (including your date of birth, gender and credit or debit card details). You are also asked to create your own security question and answer to provide additional security for your account. This required information is necessary to process transactions, issue a new password if you forget or lose your password, protect you against credit card fraud and other financial fraud and to contact you should the need arise in administering your account. This required information is used to send you information relating to our services or promotional offers.
Transactions
Each time you place a wager on the Site or make any withdrawals or deposits or any other financial transaction, the details of such wagers and transactions are collected and retained by Day At The Track.
Verification
In order to protect against potential fraud and to comply with applicable laws, the information you provide to us is verified with third parties. In the course of such verification, Day At The Track sends to and/or receives personally identifiable information about you from such services. Certain third parties may retain your personal information and may use it in the future to assist other companies with identity verification. Where Day At The Track cannot verify the information that you provide or where the amount of a single transaction (or the aggregate amount in the case of a series of transactions) on your account, including but not limited to any deposits or any withdrawals, exceeds $3,000 US in any thirty-day rolling period, you may be asked to send additional information to us by facsimile, scan or by mail, such as a copy of your driver's license, passport, other governmental identification, and/or recent bank statement, to help verify your information.
Web Log Information
In common with most standard web site servers, Day At The Track uses log files. These include IP addresses, the Internet service provider ("ISP") you use, the type of browser you use, referring exit pages, platform type, number of clicks and/or date/time stamp.
Cookies
In common with most web sites, Day At The Track uses "session cookies" which are sent to your computer if and when you log on to the Site by entering your user name and password. A "cookie" is a small piece of data that we send to your computer to allow us to recognize you as a Day At The Track user when you return to the Site using the same computer and browser.
Correspondence
We intend to retain any correspondence, including facsimiles, mail and e-mails, sent to us. We also may retain correspondence, such as customer service, from Day At The Track to you. We may delete such records over time.
Marketing Data
You may have the opportunity to participate in demographic surveys and other marketing inquiries in an effort to further improve the use of the Site. Participation in these efforts is voluntary. The use of the information collected will be explained in detail in the effort documentation itself.
Use of Information
Generally
The information collected is used to:- Ensure that you are at least eighteen years of age, or of sufficient legal age to gamble in your applicable Jurisdiction, whichever is higher;
- Process your transactions, including, without limitation, wagers or payments of any winnings;
- Provide customer services and resolve any complaints;
- Improve the Site and service and resolve any technical problems;
- Communicate with you concerning the services offered on the Site by Day At The Track or any of its affiliates or business partners;
- Create aggregate data;
- Ensure compliance with the Terms of Use; and
- Comply with any applicable laws and regulations, including but not limited to anti-money laundering laws which, among other things, may oblige Day At The Track to obtain and verify evidence of your identity.
Third Party Use
Day At The Track may provide your information to government officials, and agencies as required by law, and business partners as part of business operations, transaction processing, and marketing efforts.
Disclosures
Day At The Track discloses information:- To companies that help process the transactions you request, in order to protect your transactions from fraud and verify your identity (see the subsection labeled "Third Party Use" above for further detail);
- That Day At The Track in good faith believes is necessary or appropriate to cooperate in investigations of fraud, intellectual property infringements or other activity that is illegal or may expose us or you to legal liability, or to conduct investigations of violations of the Terms of Use;
- When required by law or to comply with a court order, subpoena, search warrant or other legal process;
- To comply with legal, regulatory or administrative requirements of governmental authorities
- Without limitation, requests from the gaming authorities to view your personally identifiable information);
- To protect and defend Day At The Track, its subsidiaries and affiliates and any of their officers, directors, employees, attorneys, agents, contractors and partners, in connection with any legal action, claim or dispute;
- To prevent imminent physical harm;
- To share aggregated statistical or demographic data with our affiliates, business partners or for public relations (this aggregated information is not tied to personally identifiable information);
- To share data, including personally identifiable information about you, with our parent, affiliates, subsidiaries and business partners that are committed to serving your online needs and related services;
- In the event that Day At The Track in the future merges or is acquired by another company.
In that event, the successor company would have access to the information maintained by Day At The Track, including customer account information, in order to continue to provide services, but would continue to be bound by this Privacy Policy unless and until it is amended as described in Changes to this Policy below.
Informing You
We may communicate with our customers on a regular basis via e-mail and/or mail to provide requested services, resolve any complaints and for general customer service and by other means where applicable, such as to investigate any suspicious transactions. You may receive occasional service announcements and administrative messages, for example, advance notice of any maintenance that might affect the Site. Generally, you cannot opt out of these types of "informational" rather than "promotional" communications.
Your Profile
We store information that we collect through cookies, log files and graphic files to create a profile of our customers. We also purchase third party marketing data and add it to our existing customer database so we can better provide pertinent offers in which you would be interested. We use this information to enhance or overlay your profile. This aggregate marketing data is therefore tied to your personally identifiable information. A "profile" is stored information that we keep on individual customers that details their preferences. Consequently, all of the collected information is tied to your personally identifiable information to provide better offers and improve the content of the Site for you. Your profile is shared with our affiliates and business partners.
Security
Limits of Security Measures
By opening an account and using the Site, you acknowledge that you understand that "perfect security" does not exist on the Internet and that we cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Policy.
You agree that you do not expect, that your personally identifiable information or private communications will always remain private.
Confidentiality Obligation
The security of your Day At The Track account also relies upon your protection of your Day At The Track unique username, password and/or PIN or other appropriate security code ("IDs"). You agree to never share your Identifiers with anyone. In the event that you are concerned that your Ids are no longer secure and confidential, you should immediately notify Day At The Track by sending an e-mail to customerservice@dayatthetrack.com.
Questions
If you have any questions about the security at our web site, please send an email to customerservice@dayatthetrack.com.Accessing, Review and Changing Personal Information
Changing Information
Following registration, you can review the personal information you provided to us, at any time, by selecting Edit Information within your account information page. You hereby agree to keep your account information up to date at all times.
Termination of Your Account
You can terminate your account by sending an e-mail to customerservice@dayatthetrack.com. Your account will be deactivated as soon as is reasonably possible and in accordance with applicable law and regulations.
Account Inquiry
Information on what (if any) personally identifiable information is held about you may be obtained by sending e-mail to customerservice@dayatthetrack.com. We reserve the right to charge a fee for providing such information.